Refund policy

Return Policy vulkkano.com

In order to process your returns, you can contact us through the contact section hosted on our website or by email info@vulkkano.com and we will reply to you as soon as possible with return instructions. VULKKANO's return policy is 14 days from the moment the customer receives the product at the previously indicated address.

Thus, the return conditions are as follows:

  • The product must be delivered with all accessories and original packaging.
  • The product must be physically in the state in which it was delivered to the consumer, who has the responsibility to advise if it has physical defects upon receipt.
  • The buyer will bear the cost of the return.

Spanish legal guarantee conditions of 3 years

The guarantee of all products is 3 years (unless otherwise indicated), subject to the conditions of the European Commission and the Guarantee Law of 2007.

Warranty for wear-and-tear items and consumables:

In accordance with applicable law, all our products and accessories (including ear pads, cables, power adapters, etc.) are covered by the statutory warranty period against any manufacturing defects or original lack of conformity.

However, please note that the warranty expressly excludes normal wear and tear resulting from regular use, cosmetic degradation due to material aging, and any breakage or defects caused by negligent use, pulling, exposure to moisture, or improper maintenance of the accessory.
The client may process the guarantee of the products both with VULKKANO and with the manufacturer of said product (if possible and subject to their particular guarantee period), which will respond for lack of conformity during the periods in which it is established. said guarantee.

The guarantee does not cover those defects caused by incorrect use of the product and/or handling of it other than what is necessary to establish its nature, characteristics or its operation. In these cases, the consumer must take charge of its repair. Therefore, the following are excluded from the guarantee:

Defects and deterioration caused by external events and accidents.

  • Incorrect handling or conservation.
  • Malware and/or virus problems.
  • Exposure to adverse weather.
  • The customer must make necessary backup copies of the data before sending the device to be repaired or replaced.